From Thurday 14 January 2021. Priority for reservation is given to members of the association «Les Amis des Chorégies d’Orange» from Monday 4 January 2021: from 4 to 6 January, bookings at the ticket office and by post only, from 7 January also by telephone.
OPENING HOURS OF THE TICKET OFFICE
Monday to Thursday, from 10am to 12pm and from 2pm until 5pm - Friday from 10am to 12pm.
As of June 14, 2021 from Monday to Saturday from 10am to 6.30pm (performance days until 9.15pm).
CONTACT email@example.com / +00 33 (0)4 90 34 24 24
PURCHASE MODE No booking will be made without payment
on www.choregies.fr: 24H/24H and 7D/7
> E-ticket directly by email.
> 100 % secure online payment (Mastercard, Visa, American Express).
> Booking fee: +1€ per ticket
by sending the booking form to the address:
Chorégies d’Orange - BP 10205 - 84107 Orange Cedex - France
> Booking fee: +1€ per ticket
Over the telephone
+33 (0)4 90 34 24 24 during the opening hours
> Booking fee: +1€ per ticket
At the ticket office
18, Place Silvain - 84100 Orange - next to the Roman Theatre
Official resellers: France billet (Fnac, Carrefour...), Ticketnet (Auchan, Cultura,...), Classictic, Music et Opera, Ôlyrix, TickeTac. The Chorégies d’Orange are not responsible for the extra amount charged by the distribution networks.
Handicap and reduced mobility: In order to obtain suitable seating, persons suffering from handicaps or reduced mobility are requested to book their seats directly at the ticket office (by phone or email). Row 0 is reserved for persons in wheelchair and row 1 is reserved for an accompanying person, at the same price, within the limits of available places.
E-TICKET OR TICKET COLLECTION
E-Ticket: free sending of ticket(s) by email, printing by the customer with a clearly visible bar code or m-Ticket (see General Terms of Sale), presentation of the e-ticket directly at the entrance of the venue.
At the ticket office: ticket collection until the evening of the performance (before 8:45 p.m.), on presentation of an identity document and/or proof if a reduced rate is applied (disability card, student card, valid certificate of rights, identity documents).
By post: up to 15 working days before the performance (for shipping within France). Shipping costs: + 6 € (registered mail). The Chorégies d’Orange cannot be held responsible for the non-receipt of postal mail; a duplicate copy of the ticket will be proposed if necessary, on demand.
The confirmation and payment of the reservation by the customer, regardless of the purchase channel, implies his acceptance without reservation of these general terms of sale.
Article 1 – GENERAL REMARKS
These general terms of sale define the rights and obligations of the parties in connection with the sale of tickets and access to the Roman Theatre and other venues.
These general terms of sale are brought to the attention of each customer by displaying them at the ticket office, and on the Chorégies d'Orange website and disseminating them in the preliminary programme.
The customer declares that he has read it and accepted the rights and obligations relating thereto. The fact of placing an order will be considered by Les Chorégies d'Orange as acceptance of the general terms of sale.
Article 2 - ENTRANCE FEE
Anyone accessing the Roman Theatre or other venues of performance, regardless of age, must have a ticket that can take several forms:
- Materialized ticket: this ticket is provided in the form of a two-part paper ticket with a barcode. It must be accompanied by its control coupon when it is presented at the entrance to the venue (except in cases where performances are postponed).
In case of loss or theft, any request for a duplicate must be made at the Chorégies d'Orange ticket office on the day of the performance on presentation of the customer's identity card.
- Electronic ticket (e-ticket): this ticket is provided, either as an M-ticket if it has been downloaded to a smartphone, or as a PDF file for printing, with a barcode. It is the customer's responsibility, before choosing the e-ticket option, to ensure that he or she has the appropriate equipment to print the PDF file provided. Printing must be on blank A4 paper both sides. The ticket must be correctly printed in its entirety in order to easily read the elements corresponding to the purchase (number, title, date, price, venue and complete bar code). Ill-printed or damaged tickets will not be accepted. Entering several times using the same ticket is impossible. The first person appearing at the controls with the e-ticket shall be deemed the legitimate holder of the ticket and shall be the only person admitted to attend the performance. It is therefore recommended to take every precaution to preserve your ticket. The organiser is not required to verify the identity of the person presenting the e-ticket.
In both cases, the purchaser must, when issued tickets, verify the name, date and time of the performance as well as the indicated price. Proof of identity or entitlement to reduced fares may be requested when purchasing or collecting tickets, also at the entrance to the venue. For reduced rates, if no proof is presented, the full rate will be applied. The ticket, in whatever form, must be kept and presented, upon request, as long as clients are present at the venue of the performance. Any ticket issued will not be taken back, refunded or exchanged. They are only valid for the performance for which they were issued.
Article 3 - RESPONSIBILITY
Les Chorégies d'Orange declines all responsibility of ticket purchases outside the approved points of sale and shall not be held accountable by such sales in any way. Clients are responsible for checking the validity of points of sale. The resale of a ticket at a price higher than that indicated on the ticket is strictly forbidden.
Article 4 - ACCESS TO THE ROMAN THEATRE AND OTHER VENUES
Doors close 15 minutes before the hour of start of the performance. It is advisable to occupy your seat at least 30 minutes before the hour of start of the performance. Access to the numbered seats is no longer guaranteed from 15 minutes before the hour of start of the show. Latecomers can find their seats during the intermission. Spectators having full cognisance of the time of the beginning of the performance and of the access conditions to the venue, the Chorégies d’Orange shall not be held responsible for spectators’ lateness. Access to the venue is not guaranteed once the performance has started and no reimbursement or compensation of any kind is made.
Les Chorégies d'Orange reserves the right to make audiovisual recordings of all the performances, which may result in a modification of the seating indicated on the ticket.
For performances with surtitles, the visibility of 3rd series tickets is limited.
The spectator is informed that the Roman Theatre is an ancient monument that does not have any modern equipment for its access and that it is also not equipped with modern seating. The use of cushions (not exceeding 30 cm in width) is permitted. No refunding or compensation for ill-comfort of any kind shall be granted. Spectators who leave the venue shall not be readmitted (even during the intermission).
Article 5 - RULES TO BE COMPLIED WITHIN THE ROMAN THEATRE OR OTHER VENUES
Respect of the sanitary measures.
Still cameras, video cameras and other recording devices are strictly forbidden. Mobile phones must be switched off for the duration of the representation. It is prohibited to smoke, vaporize, eat or cause any nuisance. Animals are not allowed.
Anyone who does not comply with these rules may be refused entry or expelled from the venue without being entitled to a refund of their ticket.
Article 6 - CLAIMS AND DISPUTES
The Chorégies d’Orange accept no responsibility for any direct or consequential damages, of whatever nature, to any belongings, objects or equipment brought by spectators. Spectators shall be held legally or criminally responsible for any direct or consequential damages they may cause during their presence within the performance venue.
Article 7 - CONTROL AND SECURITY
Spectators expressly undertake to submit to any checks and controls carried out with a view to ensuring the safety of goods and persons within the performance venue. Searches may accordingly be carried out at the entrance control points and spectators are expected to lend themselves to such controls.
Article 8 - PERFORMANCES, CANCELLATIONS, POSTPONEMENT
In case of bad weather or force majeure, any performances not started or to be interrupted before the end of the first part (performance with intermission) or before the end of the performance (performance without intermission) would be postponed to the next day and tickets would remain valid without formalities. If the postponed performance cannot begin, or is interrupted again before the end of the first part (performance with intermission) or before the end of the performance (performance without intermission) for the same reasons of bad weather or force majeure, tickets will be refunded*. Beyond the end of the first part of the representation (performance with intermission), tickets would not be refunded. No refund will be made if a postponement was scheduled and the spectator was unable to attend.
Performances without postponement:
In the case of bad weather or force majeure, if the performance is not started or interrupted before the end of the first part (performance with intermission) or before the end of the performance (performance without intermission), tickets will be refunded*. Beyond the end of the first part of the performance (performance with intermission), tickets would not be refunded.
*The request for reimbursement should be made, on presentation of the ticket(s), within a maximum period of 3 months from the date of the performance, to the Chorégies d'Orange ticket office. Only
the price mentioned on the ticket(s) would be refunded, excluding ancillary costs (shipping costs, etc...), discount codes and gift card. For the refund of tickets purchased from a reseller, the buyer should apply directly to the relevant reseller.
The cast of performances is not contractual. No reimbursements shall be granted for any changes in the cast.
Article 9 - PERSONAL DATA
Confidential information concerning clients gives rise to data processing intended for the sending of information and newsletters and shall be used by the Chorégies d’Orange themselves only. In accordance with the French Data Protection Act of 6 January 1978, clients are entitled to access and correct any information concerning them. Such right may be asserted through email to the following address: firstname.lastname@example.org. Clients may also oppose the processing of data concerning them.
Article 10 - JURISDICTION
The sale of tickets hereby shall be ruled by French law. Any disputes shall be brought before the courts of the judicial district of Nîmes.
The ‘SPL Chorégies d’Orange’ company is a local public company (‘société publique locale’) with registered offices located 18, place Silvain, F. 84100 Orange and registered under number 842 368 912 00015.